FAQs

How do I place an order online?

  • Step 1 – Find and select the product you would like to buy.

  • Step 2 – Select the correct size, then select “ADD TO CART".

  • Step 3 – In your cart ensure everything is correct

    • If you want to continue shopping for something else, select "CONTINUE SHOPPING" and repeat the process.
    • If you would like to update something in your cart, change the relevant information, then select "UPDATE CART".
    • Otherwise, if you are happy with what is inside your cart, select “CHECK OUT".
  • Step 4 – You will be asked to login to a Vellie Boutique account, this is both for your and our safety.
    • If you have an existing account, please login to that account with your email and password (please ensure that you have activated your account first).
    • If you do not have an account, please create one, by selecting "Create account", enter your First Name, Last Name, Email and what you would like your Vellie Boutique password to be. Once you have selected "CREATE", go to your email inbox and look for the subject "Vellie Boutique account activation)" and select the link "Activate your account". Enter your Vellie Boutique password and also in the confirm password box.
  • Step 5 – Select your delivery method. Ship or Pick up (if you would like to pick up your order from Vellie Boutique - Boksburg). Then, enter your relevant Shipping address details. Please make sure the delivery address is available between 8:00 and 17:00 during weekdays for the courier to deliver. Select "Continue to shipping".
  • Step 6 – Ensure the email address and ship to address is correct, then select "Continue to payment".

  • Step 7 – Enter a Gift Card or discount code, if relevant, in the box and press the arrow to apply it to your order. Thereafter, select your choice of secure payment method:

    • PayFast – For Debit/Credit/Cheque Cards or Zapper; OR
    • OZOW – For EFTs through your bank's secure platform
  • Step 8 – Enter your billing address (if it is different compared to your shipping address), otherwise select "Same as shipping address". Then select "Complete order" and complete the payment using the relevant platform.
  • Step 9 – Wait patiently (or with bated breath and excitement) for your order to arrive within 1-5 business days.

Which size am I supposed to order?

Because the foot is three dimensional, any two dimensional measuring tool, such as a ruler can only approximate your true Vellie size. Please also keep in mind the manufacturers use different lasts to construct their shoes, and sizing could vary accordingly.

Make sure you are wearing the sox or stockings you will wear with your new Vellies. Measure your foot as per the demonstration and convert your measurement to your UK shoe size. If you have a high bridge, add 0.5cm to your measured size. If you have wide feet, add 0.5cm to your measured size.

Please minimize the risk of ordering the incorrect size by making sure of your size and fit. 

     

Men's Shoe Size

SA
5
6
7
8
9
10
11
12
13
14
UK
 5
6
7
8
9
10
11
12
13
14
US
6
7
8
9
10
11
12
13
14
15
Euro
38
40
41
42
43
45
46
47
48
50
mm
245-252
253-261
262-269
270-278
279-286
287-295
296-303
304-311
312-320
321

 

Ladies' Shoe Size

SA 3 3.5 4 5 5.5 6 7 8 9 9.5 10
UK 3 3.5 4 5 5.5 6 7 8 9 9.5 10
US 5 5.5 6 7 7.5 8 9 10 11 12 13
Euro 35 36 37 38 39 40 41 42 43 44 45
mm 225 230 235 240 245 250 255 260 265 270 275

 

Kids' & Youth Shoe Size

SA 3 4 5 6 7 8 9 10 11 12 13 Youth 1 Youth 2
UK 3 4 5 6 7 8 9 10 11 12 13 Youth 1 Youth 2
US 4 5 6 7 8 9 10 11 12 13 Youth 1 Youth 1½ Youth 2½
mm 105 114 121 130 140 146 156 165 171 181 191 200 215

 

How do I go about exchanging my shoes?

Please log a return here, also keep our return policy in mind, also available at the same link.

How does shipping work?

Local Shipping

Local *standard shipping* with uAfrica or Pargo, is free on ALL Vellie Boutique orders over R300, unless you have a wholesale (formerly reseller's) agreement with Vellie Boutique. Orders received before 10:00 will be sent out on the same day. Orders received after 10:00 will be sent out on the following business day. Deliveries within South Africa take 1-5 business days.

Vellie Boutique makes use of uAfrica to deliver to all main centers in South Africa. uAfrica is a  "to your door" courier service. If you stay in or near a main centre choose the uAfrica option at the check out phase.

Please ensure, that the address you make available to us will be able to accept the package between 08:00 and 17:00 Monday to Friday, after you have ordered, you will receive tracking information of your order, once the order is fulfilled.

Vellie Boutique also makes use Pargo to deliver to outlying areas in South Africa. Pargo is a "counter to counter" courier service operated by Courier iT. The packages gets delivered to a "Pargo Pickup Point" closest to you. If you stay in a remote area of South Africa or on a farm, please select the Pargo option and the nearest Pargo Pickup Point.

Vellie Boutique reserves the right to select an alternative shipping option based on area. We will however phone and discuss this with you first. If you have any questions about choosing the correct shipping option, please contact us at 011 917 1517 during office hours.

International Shipping

Vellie Boutique ship International orders with DHL Express. Shipping costs will be calculated during the check out phase. Returns and Exchanges are for the buyers account. Please minimize the risk of ordering the incorrect size by making sure of your size and fit. 

Import and Customs charges are for the buyers account

Shipping Disclaimer

That excited feeling of getting something new combined with the constant tracking, so you can be there (wide eyed) when the delivery guy arrives is something we are well aware off. Unfortunately there are times when the courier has delays which are out off our control, we cannot be held responsible for this but we will make every effort to get the issue sorted and have your parcel delivered in the soonest time possible. Vellie Boutique reserves the right to choose the most suitable delivery method for  *standard shipping*

Where are you located?

See the map of our physical locations:

Vellie Boutique - Boksburg