Find your Size, Shipping, Returns and Exchanges

Ordering the correct size

Because the foot is three dimensional, any two dimensional measuring tool, such as a ruler can only approximate your true Vellie size. Please also keep in mind the manufacturers use different lasts to construct their shoes, and sizing could vary accordingly.

Make sure you are wearing the sox or stockings you will wear with your new Vellies. Measure your foot as per the demonstration and convert your measurement to your UK shoe size. If you have a high bridge, add 0.5cm to your measured size. If you have wide feet, add 0.5cm to your measured size.

     

Men's shoe size

US 6 7 8 9 10 11 12 13
UK 5.5 6 7 8 9 10 11 12
Euro 39 40 41 42 43 44 45 46
mm 249 253 259 262 269 275 285 295


Woman's shoe size

US 5 5.5 6 7 7.5 8 9 10 11 12 13
UK 3 3.5 4 5 5.5 6 7 8 9 9.5 10
Euro 35 36 37 38 39 40 41 42 43 44 45
mm 225 230 235 240 245 250 255 260 265 270 275

 

Local Shipping

Local *standard shipping* with uAfrica or Pargo, is free on ALL Vellie Boutique orders over R500. Orders received before 09:00 will be shipped the same day. Orders received after 09:00 will be shipped the following business day. Deliveries take 1-5 business days.

Vellie Boutique use uAfrica to deliver to all main centers in South Africa. uAfrica is a  "to your door" courier service. If you stay in or near a main centre choose the uAfrica option at the check out phase

Vellie Boutique use Pargo to deliver to outlying areas in South Africa. Pargo is a "counter to counter" courier service operated by Courier iT. The packages gets delivered to a "Pargo Pickup Point" closest to you. If you stay in a remote area of South Africa or on a farm, please select the Pargo option and the nearest Pargo Pickup Point

Vellie Boutique reserves the right to select an alternative shipping option based on area. We will however phone and discuss this with you first. If you have any questions about choosing the correct shipping option, please contact us at 011-917-1517 during office hours.

International Shipping

Vellie Boutique ship International orders with DHL Express. Shipping costs will be calculated during the check out phase. Returns and Exchanges are for the buyers account. Please minimise the risk of ordering the incorrect size by making sure of your size and fit. 

Import and Customs charges are for the buyers account

Returns, exchanges & refunds

Any Vellie Boutique product may be returned for credit, exchange or a refund within 15 days from date of purchase. Returns must be unworn and in original sellable condition,  and with the original packaging and copy of your original order/ invoice. Returned merchandise that does not satisfy these requirements may not qualify for an exchange, refund or credit.
  • Please contact us to start the return process.
  • If you have received defective, damaged or incorrect merchandise, contact us direct .

    Disclaimer

    That excited feeling of getting something new combined with the constant tracking, so you can be there (wide eyed) when the delivery guy arrives is something we are well aware off. Unfortunately there are times when the courier has delays which are out off our control, we cannot be held responsible for this but we will make every effort to get the issue sorted and have your parcel delivered in the soonest time possible. Vellie Boutique reserves the right to choose the most suitable delivery method for  *standard shipping*